FAQs

Macau and Mainland China orders use the Simple Pay QR code and are paid in MOP. Available wallets are subject to the payment service. Hong Kong orders use the BOC HK payment QR code and are paid in HKD. Credit card payment is not currently available.

Products are priced in MOP. For Hong Kong, checkout converts the order at HKD 1 = MOP 1.03: the MOP subtotal is divided by 1.03 and rounded to two decimal places. Pay the exact HKD amount shown at checkout. Free-shipping eligibility is based on the MOP subtotal.

Include the order reference shown at checkout in your payment note. Return to checkout, upload your payment screenshot, check your contact and delivery details, read and agree to the policies, then select “Place order”. Making a QR payment alone does not submit an order.

The order email acknowledges receipt of your order details. We still need to verify the payment against our payment records before arranging dispatch.

Check your spam folder and the email address entered at checkout. If you still cannot find it, contact us by WeChat, WhatsApp or email with your order reference and payment screenshot. Please do not pay again solely because an email is missing.

Contact AURA BLOOM 嵐珀 by WeChat, WhatsApp or email and include your order reference so we can help check its status.

Payment does not waive statutory rights. Eligible distance purchases may be withdrawn within the statutory period without a reason. Non-conforming goods or unavailable stock may also give rise to lawful refund rights. Notify us promptly by WeChat, WhatsApp or email; see the returns policy.

Voluntary changes must be requested and confirmed before dispatch. Choose a same-priced item or pay the difference for a higher-priced one. This store service does not replace statutory withdrawal, return or refund rights, which are not automatically lost on payment or dispatch.

Customer service is available Monday to Saturday, 10:00–20:00 Macau time (UTC+8). Contact AURA BLOOM 嵐珀 through WhatsApp, Instagram, Facebook, WeChat or email.

Macau orders are collected at an eBuy locker or store; home delivery is not available. Hong Kong orders use SF Express home delivery, SF Station or locker pickup. Mainland China orders use SF Express home delivery.

Shipping is free for MOP 300 or more in Macau and MOP 500 or more in Hong Kong and Mainland China. Below these thresholds, pay the shipping charge to the courier on delivery or pickup. The same shipping arrangement applies to SF home delivery, stations and lockers in Hong Kong.

Choose Macau at checkout, select locker or store, then Macau Peninsula, Taipa or Coloane, and choose a pickup point. Check the location name and E/H code and enter the correct recipient phone number.

For in-stock products, orders are generally dispatched in 1–3 working days after payment and stock have been checked. This timeframe does not apply to out-of-stock products; please contact us to confirm the arrangements.

Delivery to the selected eBuy pickup point generally takes around 2–3 days from dispatch, subject to eBuy’s delivery arrangements and arrival notification. This is transit time after dispatch and excludes our order-processing time.

Collect your parcel within eBuy’s two-day collection period, following the start time and deadline in the arrival notification. Additional overdue collection fees are paid by the customer. Free shipping does not cover overdue collection fees.

Where Macau distance-contract rules apply and no statutory exception applies, send a clear withdrawal notice within the statutory seven-day period following actual receipt, by email, WhatsApp, WeChat or another provable means. No reason is required; retain evidence. Return goods within the legal deadline. You generally bear direct return shipping, subject to legal exceptions. Reasonable inspection does not automatically remove the right, and cosmetics and perfumes are not automatically hygiene exceptions. See the returns policy for deadlines, refunds and exceptions.

Yes. In addition to statutory rights, within seven days of receipt, unopened, unused goods in intact packaging may be exchanged for a same-priced item or a higher-priced item with a top-up; you pay exchange shipping. These additional-service conditions do not restrict legally due returns or refunds.

Keep the goods and packaging and contact us promptly with your order reference and available photos or other evidence. Reporting transit damage preferably within 48 hours helps investigation but is not a deadline removing statutory rights; an unboxing video is not compulsory. We handle claims under the law without requiring you to claim against the courier first.

Check the product label and product page. Formulations, storage conditions and periods after opening can differ by product. If information is not listed, please contact us before purchase rather than relying on information for a different product.

No. Handling beyond reasonable inspection normally allowed in a shop, or improper preservation, may make you legally liable for resulting depreciation. We check the goods and explain any loss of value rather than charge an automatic fixed percentage. Current products are not excluded under an unverified hygiene-seal exception. See the returns policy.

Benefits are not independently converted into cash. For eligible transactions, payment and promotional components are checked separately under applicable law, campaign terms and provider rules, including any restoration or reversal. We do not promise eligibility for a particular scheme. Refunds normally use the original channel to the original payer, not an arbitrary third party; a lawful alternative is verified if necessary.